Refund and Returns Policy

At Eramen, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied, this Return & Refund Policy outlines the terms under which returns, exchanges, and refunds are accepted.

1. Eligibility for Returns

You may request a return or exchange if:

• The item is unused, unworn, and in its original condition
• All tags, labels, and packaging are intact
• The return request is made within [Insert Number] days of delivery

Returns will not be accepted for:

• Items that have been worn, washed, or damaged by the customer
• Products without original tags or packaging
• Items marked as non-returnable, final sale, or custom-made

2. Return Process

To initiate a return:

1. Contact us at [Insert Email Address] or [Insert Phone Number] with your order details
2. Provide clear images (if the item is defective, damaged, or incorrect)
3. Once approved, we will provide return instructions

Please do not send items back without prior approval, as they may not be accepted.

3. Exchange Policy

• Exchanges are subject to product availability
• If the requested size or product is unavailable, you may opt for a refund or store credit
• Exchanges follow the same eligibility criteria as returns

4. Refund Policy

Refunds will be processed under the following conditions:

• The returned product passes quality inspection
• The return meets all eligibility criteria

Refund Method:

• Prepaid orders: Refunded to the original payment method
• Cash on Delivery (COD) orders: Refunded via bank transfer or store credit

Processing Time:

• Refunds are typically processed within [Insert Number] business days after approval
• It may take additional time for the amount to reflect in your account depending on your bank or payment provider

5. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or incorrect:

• Notify us within 48 hours of delivery
• Share images and order details for verification
• We will arrange a replacement or full refund at no additional cost

6. Shipping Costs

• Return shipping charges may be borne by the customer unless the return is due to a defective or incorrect item
• Original shipping charges (if any) are non-refundable

7. Cancellation Policy

• Orders can be canceled before they are shipped
• Once the order has been dispatched, cancellation is not possible

8. Non-Returnable Items

The following items are not eligible for return or refund:

• Customized or tailored products
• Innerwear or items marked as non-returnable
• Gift cards or promotional items

9. Contact Us

For any questions or to initiate a return or refund, please contact:

Eramen Ethnic Men’s Apparels
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Address: [Insert Business Address]